VISION:
We find Ryan in his lounge, sat at his dining room table trying to make a complex jigsaw. He throws down to pieces on the table in frustration and looks up as he hears a voice…
Ryan gets up and goes to the TV.
Looks behind and sees the aerial cable plugged into the aerial socket on the wall.
He removes the scart from the digital box, looks at the pins and plugs it back in.
Ryan goes to the sofa, picks up the remote control and presses ‘OK’ to begin automatic tuning. Automatic Tuning bar appears and then ‘Tuning Failed’ message on screen.
He takes out the aerial and retunes again. Ryan puts aerial back in and retunes for the final time. Tuning again fails.
Ryan goes to his PC and onto the Freeview website to search for problems with his transmitter.
Cut to exterior: rooftop of Ryan’s older aerial and other shots of aerials.
Cut to interior as Ryan goes to open yellow pages. He finds an ad for a registered installer. He then calls the installer.
Timelapse as Ryan waves off installer and goes to TV working perfectly.
Ryan sinks back into his sofa.
Focus pull from Ryan to a dustbin half full of jigsaw pieces and containing the jigsaw box.
ON SCREEN MESSAGE: ‘RECEPTION PROBLEMS. SO MUCH MORE MANAGAGABLE THAN A THOUSAND PIECE JIGSAW’
VO:
Brian:
RYAN! NEVER MIND THAT – UNFORTUNATELY YOU’VE GOT PROBLEMS WITH YOUR FREEVIEW RECEPTION SO LET’S SEE WHAT WE CAN DO ABOUT IT!
NOW COME ON!
Now first thing’s first, check all your cables are in good condition. Look for worn parts and bent pins on the Scart cable. If all your cables are fine then it’s best you try a retune. From here, if retune hasn’t fixed any of the problems then lets retune again but this time take the aerial OUT. Put the aerial in again, and retune once more.
If you’re STILL having problems, you should check to see if there are problems with your local transmitter. You can go to the Freeview website for information.
Provided there’s nothing happening to your transmitter that might be causing you problems, the last thing to check is your AERIAL.
The simplest way to detect problems with the aerial is to pop outside and if you can - have a look at it. IS IT STILL STANDING? If so have a look around at your neighbour’s aerials and see if yours is pointing in a different direction to everyone else’s.
It may be that your aerial has been blown off course and is out of position – the main thing is to get someone out who’s trained and capable.
You’ll need to contact an RDI or CAI registered aerial installer to come out and have a look. These chaps are trained and capable professionals. You can find one on the Freeview website or in the telephone book.
SO THERE YOU HAVE IT RYAN!
RECEPTION PROBLEMS ARE SO VERY MUCH MORE MANAGEABLE THAN A 1000 PIECE JIGSAW.
Freeview is received through the TV aerial, so once you know you are in coverage all you need to do is connect it to a digital box, digital TV recorder or a digital TV. For most people their current aerial will work, as long is it is not out of position or damaged by the weather. Loft aerials and portable set top aerials may work in areas where there is good reception but may be subject to electrical interference from other domestic appliances.
A few people will need an aerial upgrade to receive the full range of channels from Freeview – more information is provided in the coverage checker or consult an aerial installer.
If you are having reception problems first check that all your cables are in good condition. Look for worn parts and bent pins on the Scart cable. If all your cables are fine then try a retune with the aerial taken out. Reconnect the aerial and retune once more to see what channels are available to you.
If you’re still having problems, you should check to see if there are problems with your local transmitter. Look at our current issues page for information.
The last thing to check is your aerial. If you can, go outside and have a look to check it’s still standing. If so have a look at your neighbours’ aerials and check that yours is pointing in the same direction as everyone else’s, it may be that your aerial has been blown off course and is out of position.
If you detect a problem you’ll need to pay an RDI or CAI registered aerial installer to come out and have a look. Some aerial installers offer a survey from around £30 and new aerials cost from £80, supplied and fitted by an installer. These organisations can give you details of members who operate in your area and can guarantee their work:
Confederation of Aerial Industries (CAI)
(CAI) Telephone 01923 803030
Registered Digital Installers (RDI)
(RDI) Telephone 08456 505050